Refund Policy

1. Overview

This Refund Policy covers purchases made from Reconnect (The Reconnect Reset) at https://reconnect.theother-1.com/ (“we”, “us”).

We sell two digital products, each a single PDF: the Guidance Report ($19) and the Full Guidance Set ($47). Both are one-time payments. There is no subscription and nothing renews.

2. What you are buying

Each report is generated automatically after payment from your date of birth and your answers to the seven questions, and emailed to you as a PDF, usually within minutes. The order confirmation page also shows a download button once the PDF is ready.

3. Not what you expected: a full refund within 14 days

If you are not happy with your report for any reason, ask for a refund within 14 days of the date of your order. We refund the full price you paid.

You do not need to explain why, and you do not need to return or delete anything.

4. How to ask for a refund

Email info@reconnect.theother-1.com from the address you used at checkout, or include that address in your message. Add your order number if you have it: it is on your order confirmation and in the email that delivered your report.

5. How the refund is paid

The refund goes back to the payment method you used. How long it takes to show in your account after we issue it depends on PayPal and your bank or card issuer.

6. Educational content only

The reports are for self-reflection and entertainment. They are not therapy, medical, psychological, legal or financial advice, and they are not crisis support. They do not predict events and they do not promise any result.

7. The details you enter

A report is built from the date of birth and the answers you submit. If you typed a wrong date or chose an answer by mistake, ask for a refund within 14 days and take the free reading again with the right details.

8. Personalised reports are covered

Every report is generated for one person. That does not take it out of section 3: the 14-day refund applies to it in the same way.

9. A report that does not arrive, or will not open

If nothing has arrived, check your spam, junk and Promotions folders first, then email us with the address you entered and, if you have it, your order number. If you mistyped your email address, tell us the address you used and the correct one.

We will resend the report or generate it again. If we cannot deliver it, we refund the full price, even after the 14 days.

10. Duplicate purchases

If you bought the same report twice by mistake, send us both order references and we will refund the extra order.

11. A charge you do not recognise

If you see a charge from us that you did not make, email us straight away with the amount, the date and how it reads on your statement, and tell PayPal or your card issuer as well.

12. Chargebacks and payment disputes

Please email us before you open a dispute with PayPal or your card issuer. Within the 14 days a refund from us is simpler, and a report that did not arrive is something we can fix directly.

13. Your rights under consumer law

This policy adds to your rights; it does not take any away. If the consumer law where you live gives you more than this page does, you have that as well.

14. Changes to this policy

We may update this policy. The version shown on this page when you placed your order applies to that order.

15. Contact us